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United Asks Passengers to Complete Health Self-Assessment

The process will take place during check-in through the airline's app, online, at the airport kiosk or with an agent. 

United Airlines has announced it is asking all passengers to complete a health self-assessment during their check-in process. 

Based on recommendations from the Cleveland Clinic, the "Ready-to-Fly" checklist asks customers to confirm they have not experienced any COVID-19-related symptoms in the 14 days prior to flying. The new requirement is part of United CleanPlus, the company's health and safety plan. 

"As people are returning to their daily activities during the COVID-19 pandemic, their health and safety -- as well as the health and safety of others -- should continue to be top-of-mind," said Dr. James Merlino, chief clinical transformation officer at the Cleveland Clinic, a nonprofit academic medical center and a United CleanPlus advisor. "We worked closely with United to develop a health self-assessment for its customers to better ensure precautions are taken before beginning their journey."

In accordance with guidance set forth by Cleveland Clinic, the Centers for Disease Control and Prevention and the World Health Organization, the Ready-to-Fly checklist requires customers to click "accept" to indicate they have reviewed the checklist during the digital check-in process on the United mobile app, at United.com, on a United kiosk, or by reviewing and verbally confirming when checking-in with an agent at the airport to receive their boarding pass. The checklist includes the following:

  • You have not been diagnosed with COVID-19 in the last 21 days.
  • You have not experienced any of the following symptoms in the past 14 days (excluding symptoms from a pre-existing condition):
    -Temperature of 100.4F or higher
    -Cough
    -Shortness of breath/difficulty breathing
    -Chills
    -Muscle pain
    -Sore throat
    -Recent loss of taste or smell
  • Have not been denied boarding by another airline due to a medical screening for a communicable disease in the last 14 days.
  • Have not had close contact with someone who tested positive for COVID-19 in the last 14 days.

The checklist also affirms customers are willing to abide by the airline's other safety protocols, including wearing a face covering, which is now mandatory for all employees and customers on board a United aircraft. Customers who are unable to confirm these requirements and choose not to travel will be able to reschedule their flights. Customers also can choose to check-in at the airport for further review.

"The health and safety of our customers and employees is our highest priority, and we have been working closely with trusted medical experts and partners to institute new practices and procedures to further protect those who work and travel with us," said Pat Baylis, United's corporate medical director.

The United CleanPlus program also employs products and recommendations from Clorox and the Cleveland Clinic to guide the airline's new cleaning, safety and social-distancing protocols, such as touchless check-in for baggage at select locations.