Stella Awards 2024: Best Hotel Chain

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Photo Credit: Gaylord Hotels

Gaylord Hotels

Offering guests exceptional service for over 40 years, Gaylord Hotels pays particular attention to the needs of both planners and attendees. Across prime destination cities, a number of extraordinary properties are purpose-built for meetings, conventions and events, offering more than 3.2 million square feet of flexible space. Upon arrival, each planner is assigned an event experience manager, also known as a Teal Coat, providing vital assistance with on-site meeting coordination and support.

For attendee comfort and rejuvenation, the chain’s award-winning Relâche Spa — located at each resort — is tailored to soothe the senses. Gaylord also supports the American Hotel & Lodging Association’s Responsible Stay initiative, an industry-wide program that focuses on reducing water usage, innovative waste reduction, responsible sourcing and optimizing energy efficiency. 

silver star Stellas winner

Karisma Hotels & Resorts

Always innovative and guest-centric, Karisma Hotels & Resorts offers properties geared for all kinds of gatherings. The company’s new adults-only Margaritaville Island Reserve Resort on Mexico’s Riviera Maya, for example, features conference space for up to 400 people and three breakout meeting rooms, an abundance of connecting suites for larger parties, endless group activities (like culturally immersive tours, fishing and golf tournaments, and culinary classes) and a staff skilled at coordinating events.

bronze star Stellas winner

Rosen Hotels & Resorts

Now celebrating 50 years as an independent leader of guest services in Orlando, Rosen Hotels & Resorts’ properties total over 740,000 square feet of high-tech, creative meeting space and more than 6,300 guest rooms and suites. Each convention hotel features expansive ballrooms, next-level cuisine and expansive views either overlooking the heart of Orlando’s entertainment district or across 255 acres of lush Florida flora. The chain’s associates are empowered to think creatively and make on-the-spot decisions to provide guests with immediate satisfaction.