This webinar will take place on November 4, 2026, at 2:00 PM ET
What do your attendees and stakeholders want from a luxury event? The concept of luxury is changing, as are attendee expectations. While previously more concerned with the costly, tangible and exclusive markers of wealth, today's groups are increasingly
drawn to attentive service and deeply rewarding, unique experiences. Join us for a conversation around the changing nature of these expectations and how today's luxury experiences might be best delivered.
Takeaways will include:
- Insights that can be applied to meeting the luxury expectations of your audience
- How attentive service and the way you make participants feel can outweigh other traditional luxury trappings
- Why meaning carries more weight than cost
Earns 1 Hour of CMP Credit
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SPEAKER
Neen James
Leadership strategist; author of "Exceptional Experiences"
Neen James is a leadership strategist, keynote speaker and the author of Exceptional Experiences. James grew up in Australia, where she learned that small details could transform ordinary moments into something memorable. She empowers leaders and teams
to prioritize what matters most so they can create exceptional client experiences that drive results and foster lasting connections; her work centers on helping leaders connect more deeply—with their teams, their clients, and their vision. Originally
from Australia, James now resides in Tampa, Fla.
MODERATOR
Michael
J. Shapiro
Director of Content and Industry Insights, Northstar Meetings Group U.S.
Michael has covered the transformative effects of technology on meetings and travel for more than a dozen years at Northstar, where he also plays a key role in developing content around topical industry trends, hospitality, and a wide variety of destinations. He
is a writer, editor, photographer and recently returned expat, following a lengthy stay in Guadalajara — aka the Silicon Valley of Mexico.
