Choose Chicago, the city's convention and visitor's bureau, announced that Kristen Reynolds, CDME, will serve as its next president and CEO, effective May 5. Reynolds will replace Rich Gamble, a member of the board of directors and chair of the nominating committee who stepped in as interim president and CEO in February 2024 after Choose Chicago's former leader Lynn Osmond resigned to focus on a family health matter.
"Chicago is a world-class city with unparalleled cultural, culinary and business assets, and I am honored to take on this leadership role at Choose Chicago," Reynolds said. "I look forward to working with the incredible team, city officials and industry partners to continue elevating Chicago's global reputation, attracting visitors and driving economic impact across Chicago's 77 neighborhoods."
Reynolds will bring nearly three decades of industry experience to the role. She currently serves as president and CEO of Discover Long Island, where she increased tourism revenue, spearheaded new initiatives for leisure and business markets, and strengthened regional economic development. Reynolds is on the board of directors for Destinations International and the New York State Hospitality & Tourism Association.
Her industry experience also includes serving as senior vice president of the Arizona Lodging and Tourism Association and director of public relations for the Sheraton Grand at Wild Horse Pass in Chandler, Ariz.
"Kristen Reynolds is a proven leader in the tourism industry and we welcome her to Chicago," said mayor Brandon Johnson. "With major global events on the horizon and our city continuing to break tourism records, Kristen's leadership will be instrumental in strengthening Chicago's position as a top destination for visitors, conventions and business investment."
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