2018 Stella Award Winners: Best On-Site Support Staff

When it comes to executing successful events, a property’s support staff can make all the difference. 

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Seaport Hotel & World Trade Center

When it comes to executing successful events, a property’s support staff can make all the difference. With the help of an attentive on-site team, meeting planners can ensure their best results are flawlessly achieved. Look to these Stella Award-winning hotels and resorts for support staff that goes above and beyond—where everything from food and beverage and meetings assistance to technology and reception are nothing short of exceptional.

Best On-Site Support Staff

Scroll down to view all winners or click below to view by region:

NortheastSoutheastMidwestSouthwestFar WestInternational & U.S. Territories


Seaport Hotel & World Trade Center

Gold Winner, Northeast

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As an independent property, the Seaport Hotel & World Trade Center is unique in that its support staff is located on property. Whether a small meeting or a fundraising dinner for 1,000, the team of sales and conference professionals, chefs and culinarians, and banquet and conventions services members is driven to create meetings and events that impress. Seaport's sales and conference team alone, comprised of many CEM professionals and CMPs, have over 275 years of industry service. Seaport's team is a client's solutions-oriented partner.

The Baltimore Marriott Waterfront
Silver Winner, Northeast 

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At the Baltimore Marriott Waterfront, "Making it Brilliant" is what they do. Their dedication to associate training and recognition ensures that the staff provides thoughtful, dynamic and polished service to all guests. Communication and empowerment drive associate engagement and make the Baltimore Marriott Waterfront a special place to work. The staff is proud to boast that they lead the market from a guest satisfaction standpoint in comparison to their sister properties.

Inns of Aurora
Bronze Winner, Northeast 

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At the Inns of Aurora, guests receive personalized service delivered by a staff that embodies the standards of luxurious hospitality. Resident innkeepers provide a luxury experience from arrival to departure, serving house-made granola bars in the morning, local wine and cheese each afternoon, nightly turn-down service and customized itineraries highlighting this New York region's must-sees. The on-site Director of Serenity, certified in the science of Ayurveda, is available for restorative yoga or meditation and essential oil or tea blending classes.


Hilton Orlando
Gold Winner, Southeast

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An esteemed meetings hotel, Hilton Orlando provides guests and meeting planners with a personalized experience. Uniquely perpetuated through the hotel's 1,100 team members, the palpable difference comes from the team's ability to anticipate guests needs, empowered to do whatever it takes to create a seamless event. Staying true to the GIMI culture (Genuine, Innovative, Memorable, Inspirational), the on-site PSAV team is involved in every aspect of the meeting planner experience while the on-site Hello Florida team provides branding solutions.

Casa Marina, A Waldorf Astoria Resort
Silver Winner, Southeast

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Hilton Luxury Brand conducts a Meeting Planner Survey each year to gauge overall planner satisfaction. For the entire year of 2017, Casa Marina ranked No. 1 in the Americas among all luxury hotels. The award-winning resort staff showed incredible support for their local community following Hurricane Irma and connected groups with nonprofit volunteer organizations for clean-ups and rebuilding efforts directly following the storm.

Rosen Shingle Creek Hotel Orlando
Bronze Winner, Southeast

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The heart of the house at Rosen Shingle Creek is the staff. Guests are welcomed with open arms to their home away from home, seeing the same familiar faces year after year with this unprecedented number of long-time staff members. From convention services to housekeeping, associates are dedicated to providing world-class service, anticipating planner and guest needs, and empowered to make on-the-spot decisions to deliver the highest level of service possible. From longevity comes the ultimate experience, the friendliest service, the Rosen Difference.


Hilton Milwaukee City Center
Gold Winner, Midwest

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Few hotels can boast that airline attendants ask to travel to a city in order to stay at their hotel – Hilton Milwaukee City Center can. It's because of Millie, a mini Golden Doodle who serves as "canine concierge," and the exceptional service her fellow colleagues provide. The Washington Post even featured the hotel as the "Guidebook Must" place to stay in Milwaukee because of its service. The Hilton Milwaukee, a classic art deco hotel, dates back to 1927 and serves thousands of guests annually as Milwaukee's largest convention hotel.

Grand Geneva Resort & Spa
Gold Winner, Midwest

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Grand Geneva prides itself on being experts in the industry, delivering an unparalleled guest experience. With specialized on-site staff members for events and weddings, teambuilding, recreational activities, catering and more, the staff can handle all the details to ensure guests enjoy a grand experience. Additionally, Grand Geneva offers in-room child care and the Kids Are Grand children's program, a daily recreational program just for kids while parents enjoy meetings, the salon or other activities.

MotorCity Casino Hotel
Silver Winner, Midwest

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MotorCity Casino Hotel offers everything planners need to make every event a truly memorable one. From cutting-edge presentations to banquets, they have the facilities to make the extraordinary happen: sophisticated boardrooms, flexible banquet and meeting space and the state-of-the-art Sound Board® theater. Luxury accommodations with complimentary valet parking, and 24-hour business and fitness centers. Add a spa, AAA Four Diamond dining, and live entertainment, and planners and clients have a place that can't be compared with anywhere else.


The Broadmoor
Gold Winner, Southwest

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The Broadmoor welcomes guests to a legendary Forbes Five Star and AAA Five Diamond resort with impeccable service and distinctive amenities. Here, the spirit of the West inspires the adventurer within, providing endless opportunities to explore the picturesque mountains, streams, and canyons that have inspired generations. Whether it is ziplining or horseback riding, Colorado fly fishing or an indulgent day at the spa, golfing on championship courses or fine dining, planners will find endless activities for every age in every season.

AT&T Hotel and Conference Center
Silver Winner, Southwest

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It says a lot about a team when customer feedback surveys consistently return with a score of 95 percent or higher. The AT&T Hotel and Conference Center in Austin has superior on-site support staff that knows giving a helping hand to a team member helps the whole team succeed for a client. While a customer has direct contact with his conference service or catering manager, the team of banquet managers, housemen, chefs, housekeepers, front desk agents, and more work tirelessly behind the scenes to ensure the entire hotel and event experience is flawless.

The Scott Resort & Spa

Bronze Winner, Southwest

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The Scott Resort & Spa provides guests with a warm welcome upon arrival in Scottsdale and ensures that all meeting events are catered to fit business needs. The all-star culinary team prepares anything from healthy snacks brimming with selections such as freshly-squeezed juices to multi-course meals showcasing locally sourced cuisine to keep your attendees happy. The Scott's professional staff includes onsite A/V professionals ready to make sure everyone gets the big picture.


The Venetian and The Palazzo
Gold Winner, Far West

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Service at The Venetian starts with a dedicated team ready to fulfill every meeting need. Team roles are structured to align with the roles of client meeting professionals for optimum efficiency. Once on site, groups have the additional support of the Group Hotel Services team. This highly-trained team of business concierges is dedicated solely to addressing the real-time needs of meeting hosts and attendees. A new coworking lounge was introduced as a service to meeting attendees. Dedicated chefs provide menus featuring Honest Food.

Anaheim Marriott
Silver Winner, Far West

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Anaheim Marriott continues to earn high marks for on-site support staff service. Each bell staff member must read "The Fred Factor: How Passion in Your Work and Life Can Turn the Ordinary into the Extraordinary," and commits to doing one extra, over-thetop service deed daily (20,000 deeds goal). For meeting participants, the staff literally has gone out of their way to drive to remote locations or talk shipping companies into unloading a truck over a weekend to find missing exhibit materials or pageant gowns so events can go on as planned.

The Ranch 4.0 Westlake Village
Bronze Winner, Far West

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The Ranch 4.0 Westlake Village works with corporate groups to create custom programming that truly transforms guests, through a combination of the signature program's core elements — hiking, strength training, massages, yoga and clean eating. The dedicated staff assess each group's key goals to ensure they're met on this journey. Utilizing their philosophy on balanced living, The Ranch offers three carefully designed meetings packages aimed at the various needs of corporate guests to promote wellness and build strong relationships between employees and employers.


Hilton Los Cabos Beach & Golf Resort
Gold Winner, International & U.S. Territories

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With over 500 employees, the team at Hilton Los Cabos goes above and beyond with impactful service standards and excellence in training programs. Constantly striving to implement innovative programming for guests, the hotel recently launched wellness activations including an art class, Shaman Ritual and more, to focus on the wellbeing and individuality of each guest. The team also co-founded Los Cabos Turtle Protection Network, which allows the property to protect and monitor a 10-mile stretch of beach to facilitate adult turtles laying eggs.

Shangri-La's Sanya Resort & Spa
Silver Winner, International & U.S. Territories

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Shangri-La's Sanya Resort & Spa, Hainan is the official partner of the Jack Ma Rural Teacher Award Ceremony. In January 2018, the resort hosted the award ceremony for the third consecutive year and welcomed over 100 teachers from different rural areas of the country and provided full reception service and entertainment like fire dancers. The resort specifically recruited volunteers from the same regions as the teachers to effectively communicate in their dialects and introduce the hotel's facilities, helping the teachers feel right at home.

Grand Fiesta Americana Puerto Vallarta All-Inclusive Adults Only
Bronze Winner, International & U.S. Territories

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The Grand Fiesta Americana Puerto Vallarta All Inclusive Adults Only is part of the Hotelera Posadas, Mexico's largest and most internationally renowned hotel company. Grand Fiesta Americana Puerto Vallarta is dedicated to creating unforgettable experiences and successful programs through its commitment to unparalleled service standards. At this AAA Four Diamond Award-winning property, it's easy to find comfort in the dedicated, efficient, and credentialed conference staff who strive to provide practical and creative solutions customized to every event's needs and also exceed every expectation.

Get your company's name in the running for next year and nominate your organization for a 2019 Stella Award. Don't delay, early bird nominations close March 22nd.